AI phone assistant for IT service providers and MSPs
An AI phone assistant is the first line of your MSP: anicall answers support calls, captures incidents as structured ticket messages, prioritizes critical outages and qualifies quote requests — while your team works on projects without interruption.
Sound familiar?
Engineers as switchboard
Every support call pulls an engineer out of deep work — the context switch costs more than the call itself.
“Everything is urgent”
Without pre-qualification, the printer reboot lands in the same queue as the server outage.
New business inquiries fizzle out
Someone who wants a managed services quote and reaches nobody asks the next MSP.
How anicall helps you
Structured incident intake
System, symptoms, urgency, callback number — every incident reaches your team as a clean summary.
Prioritization by your rules
Critical outages are transferred to your on-call staff immediately — routine cases get documented.
Qualify quote requests
Company size, infrastructure, needs — anicall captures leads in a structured way and books consultations.
Webhook into your ticket system
Send call data and summaries via webhook straight into your PSA or ticketing system.
Frequently asked questions
Can anicall write into our ticket system?+
Via webhooks, yes: every call can trigger a webhook with transcript, summary and classification — process it in your PSA or ticketing system.
Does the assistant recognize critical outages?+
Yes. You define the criteria — for critical incidents anicall connects to your on-call staff immediately, everything else is captured as a prioritized message.
How does the assistant know our services?+
You import your website or upload service catalogs — anicall uses the content live during conversations (RAG).
How much does it cost for an MSP?+
The Pro plan with 400 minutes, unlimited agents and webhook integration is €149/month. Free trial, no credit card.
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Start today with your first AI voice agent. Setup in under 30 minutes. No technical know-how required.