Security and privacy at anicall.io
anicall.io stores customer data in a database in the EU (Neon, EU region); telephony as well as speech and AI processing run through specialized data processors listed in the privacy policy.
Last updated: November 2026
Transparency during the call
Every anicall agent identifies itself as an AI and transfers to a human on request.
AI disclosure
Per Art. 50 AI Act in the greeting and when asked.
Recording is opt-in only
Call recordings are off until you switch them on for an agent.
Objections are respected
Anyone who doesn't want further calls is blocked account-wide.
Human approval
Call lists from the API or a CRM only start after approval.
Data storage and technical measures
Calls, transcripts and leads are stored in your account's database; anicall stores credentials for third-party systems encrypted.
Database in the EU
Customer data is stored with Neon in the EU region.
Hashed API keys
API keys are only stored as SHA-256 hashes.
Encrypted tokens
Credentials for calendars and partner apps are stored encrypted (Fernet) in the database.
Signed webhooks
Every delivery carries an HMAC-SHA256 signature with a timestamp.
Encrypted transport
Web, API and webhooks run over HTTPS.
Team roles
Owners, admins and team members only see what their role allows.
Data processors
anicall.io uses the following providers for telephony, speech, AI, hosting, payments and email; the current privacy policy is authoritative.
| Purpose | Provider |
|---|---|
| Telephony and phone numbers | Twilio |
| Speech recognition | Deepgram |
| Language models (with failover) | Groq, Cerebras, OpenAI |
| Speech synthesis | ElevenLabs, Deepgram |
| Embeddings for knowledge search | OpenAI |
| Database | Neon (EU) |
| Cache | Upstash |
| API hosting | Railway |
| Web hosting | Vercel |
| Payments | Stripe |
| Email delivery | Resend |
Transfers to third countries are based on standard contractual clauses. Specific server locations and legal bases are listed in the privacy policy.
Read the privacy policyFrequently asked questions
Are my calls recorded?
Only if you switch recording on for an agent. Transcripts and summaries are stored for analysis in the dashboard.
Is all data stored in the EU?
The database is located in the EU (Neon, EU region). Telephony, speech and AI processing are handled by specialized providers, some based in the USA; transfers are covered by standard contractual clauses. Details are in the privacy policy.
Do I get a data processing agreement?
Yes, as a business customer you conclude a data processing agreement with mysoftwarelab GmbH. Write to info@mysoftwarelab.com.
Questions about data protection?
Write to info@mysoftwarelab.com – we answer questions about data processing and technical measures.