네 웹사이트에 적힌 것만 말하는 AI 전화 어시스턴트
anicall.io의 인바운드 에이전트는 24시간 전화를 받고, 사실에 관한 질문에는 네 웹사이트, 문서, 답변 카탈로그의 내용으로만 답하며, 예약을 바로 캘린더에 넣어요.
업데이트: 2026년 11월
지식 경계는 이렇게 작동해요
'근거 있는 답변만' 단계에서 anicall.io 에이전트는 사실에 관한 질문에 네 웹사이트, 문서, 답변 카탈로그로만 답해요. 거기에 없는 내용은 지식 공백이 되고, 네가 승인해요.
지식 가져오기
웹사이트(여러 페이지 크롤링), PDF·DOCX·텍스트 파일, YouTube, RSS, 답변 카탈로그가 에이전트의 지식 베이스가 돼요.
근거 있는 것만 답하기
답하기 전에 anicall이 알맞은 근거를 찾아요. 없으면 에이전트가 솔직하게 말하고 추측 대신 콜백을 제안해요.
통화 후 검토
두 번째 모델이 모든 답변을 근거와 대조해요: 초록 = 근거 있음, 노랑 = 질문이 남음, 빨강 = 근거 없는 발언.
지식 공백 승인
답하지 못한 질문은 대시보드에 지식 공백으로 표시돼요. 승인한 답변은 다음 통화부터 근거로 쓰여요.
에이전트별로 고를 수 있는 다른 단계: 엄격, 균형, 개방.
Four levels of the knowledge boundary
Per agent, you decide how closely it sticks to its knowledge: grounded only, strict, balanced or open.
Grounded only
Factual questions only with content from website, documents and answer catalog. If knowledge is missing, the agent offers a callback and the question becomes a knowledge gap.
Strict
The agent sticks to its approved tasks and clearly declines other topics.
Balanced
A little small talk is fine, then the agent steers back to its core tasks.
Open
The agent also answers questions outside its core tasks.
Where the agent gets its knowledge
An anicall agent's knowledge base consists of your website, uploaded documents, YouTube and RSS sources, and your approved answer catalog.
Website
Multi-page import of your website – services, opening hours, prices, FAQ.
Documents
PDF, DOCX and text files such as price lists, service descriptions or house rules.
YouTube & RSS
Video transcripts and content from feeds such as your blog or newsroom.
Answer catalog
Your approved answers to knowledge gaps – available as a source from the next call on.
Appointments straight into your calendar
During the call, the agent checks free slots and books appointments in Google Calendar, Microsoft 365, CalDAV or Calendly.
Google Calendar
Connect with your Google sign-in; free slots and bookings directly in the selected calendar.
Microsoft 365
Outlook calendars via your Microsoft account.
CalDAV
For calendars that support the open CalDAV standard.
Calendly
The agent uses the times of your Calendly event type and books there. Requires a paid Calendly plan.
Transfer, callback and analysis
If a caller wants to speak to a human, the agent transfers live or takes a callback request.
Live transfer
Set a transfer number per agent; on request the agent transfers the call live.
Callback request
If nobody is available, the agent takes a callback request – including the callback.requested webhook.
Parallel calls
Several calls at once instead of a busy signal.
Transcript & summary
Every call is transcribed, summarized and stored searchably in your dashboard.
자주 묻는 질문
Does the AI phone assistant make up answers?
With the “grounded only” level, the agent answers factual questions only with content from your knowledge base. If it finds no source, it says so and offers a callback. After the call, a second model checks every answer against the sources and shows the result as a traffic light.
What happens to questions the agent couldn't answer?
They show up as knowledge gaps in your dashboard; identical questions are counted together. You answer or dismiss them; approved answers go into the answer catalog and apply from the next call on.
Which calendars are supported?
Google Calendar, Microsoft 365, CalDAV and Calendly. Calendly requires a paid Calendly plan because booking runs through the Calendly Scheduling API.
Can I test the agent first?
Yes. You test the agent for free in the browser: create it, import your website and run test calls. For real calls you top up tokens – from €20.
네 웹사이트로 직접 해 봐
브라우저에서 무료로 테스트해: 웹사이트를 가져오고 테스트 통화를 한 뒤, 검토 결과에서 근거가 있던 답변을 확인해.