只说你网站上写着的内容的 AI 电话助手
anicall.io 的呼入座席全天候接听电话，事实类问题只用你网站、文档和答案库中的内容回答，并把预约直接写进你的日历。
更新于：2026 年 11 月
知识边界如何运作
在“仅限有据”级别下，anicall.io 座席只用你的网站、文档和答案库回答事实类问题——其中没有的内容会成为知识缺口，由你审核批准。
导入知识
你的网站（多页抓取）、PDF、DOCX 和文本文件、YouTube、RSS 以及答案库，共同构成座席的知识库。
只回答有据内容
每次回答前，anicall 都会查找相应依据。若没有，座席会如实说明并提出回电——而不是猜测。
通话后核查
另一个模型将每条回答与依据比对：绿色 = 有据，黄色 = 问题未解答，红色 = 无据陈述。
批准知识缺口
未解答的问题会以知识缺口出现在控制面板中。你批准的答案从下一通电话起即可作为依据。
每个座席还可选择其他级别：严格、平衡、开放。
Four levels of the knowledge boundary
Per agent, you decide how closely it sticks to its knowledge: grounded only, strict, balanced or open.
Grounded only
Factual questions only with content from website, documents and answer catalog. If knowledge is missing, the agent offers a callback and the question becomes a knowledge gap.
Strict
The agent sticks to its approved tasks and clearly declines other topics.
Balanced
A little small talk is fine, then the agent steers back to its core tasks.
Open
The agent also answers questions outside its core tasks.
Where the agent gets its knowledge
An anicall agent's knowledge base consists of your website, uploaded documents, YouTube and RSS sources, and your approved answer catalog.
Website
Multi-page import of your website – services, opening hours, prices, FAQ.
Documents
PDF, DOCX and text files such as price lists, service descriptions or house rules.
YouTube & RSS
Video transcripts and content from feeds such as your blog or newsroom.
Answer catalog
Your approved answers to knowledge gaps – available as a source from the next call on.
Appointments straight into your calendar
During the call, the agent checks free slots and books appointments in Google Calendar, Microsoft 365, CalDAV or Calendly.
Google Calendar
Connect with your Google sign-in; free slots and bookings directly in the selected calendar.
Microsoft 365
Outlook calendars via your Microsoft account.
CalDAV
For calendars that support the open CalDAV standard.
Calendly
The agent uses the times of your Calendly event type and books there. Requires a paid Calendly plan.
Transfer, callback and analysis
If a caller wants to speak to a human, the agent transfers live or takes a callback request.
Live transfer
Set a transfer number per agent; on request the agent transfers the call live.
Callback request
If nobody is available, the agent takes a callback request – including the callback.requested webhook.
Parallel calls
Several calls at once instead of a busy signal.
Transcript & summary
Every call is transcribed, summarized and stored searchably in your dashboard.
常见问题
Does the AI phone assistant make up answers?
With the “grounded only” level, the agent answers factual questions only with content from your knowledge base. If it finds no source, it says so and offers a callback. After the call, a second model checks every answer against the sources and shows the result as a traffic light.
What happens to questions the agent couldn't answer?
They show up as knowledge gaps in your dashboard; identical questions are counted together. You answer or dismiss them; approved answers go into the answer catalog and apply from the next call on.
Which calendars are supported?
Google Calendar, Microsoft 365, CalDAV and Calendly. Calendly requires a paid Calendly plan because booking runs through the Calendly Scheduling API.
Can I test the agent first?
Yes. You test the agent for free in the browser: create it, import your website and run test calls. For real calls you top up tokens – from €20.
用你自己的网站试试
在浏览器中免费测试：导入网站、拨打测试电话，并在核查结果中查看哪些回答有据可查。